After I registered I received this message "Thank you for registering. An email will be sent to you shortly containing your new PIN." I never received an email with the new PIN. What do I do now?
Your workplace or home internet service provider may have a spam blocker in place that is causing the email to be undeliverable. Use an alternate email address or ask your network administrator to allow messages received from your school district.
You may have a spam filter set up in your email that mistakenly marked the email as spam. Check your spam or junk folder. If the email is not there, contact the Community Web Portal administrator at your student's school and request that they resend your PIN to you. You also may want to double check your application for a PIN to make sure you have entered the correct email.
Click the Forgot your password? link on the Community Web Portal login page and type in your user name, PIN, and answer to your security question. Your new password will be emailed to your email address.
What student information will I have access to via the Community Web Portal?
The Community Web Portal allows parents to view any information deemed acceptable according to the school district's policies. Typical information available through Sapphire Community Portal includes student schedule, current grades, homework assignments, attendance, building announcements, and links to external web sites approved by the teacher.
If my student changes schools within the district will I have to apply for a new account?
No. Your account, including your system-generated PIN, does not change with change of school. In fact, the parent would not have to change anything in their parent account from the time their student is in first grade until they graduate from high school.
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